Need help?
Find answers about BitForge Cloud Miner, simulator mining, game points, boost plans, ads, privacy, and account support.
Email Support
For help, bug reports, account questions, boost purchase issues, ads issues, or privacy requests, contact us by email.
Support email: dishamonapara1401@icloud.com
Contact SupportBefore Contacting Us
Please include:
- Your registered email address.
- Your device model and app version.
- A screenshot or screen recording if possible.
- A clear description of the issue.
Important Safety Notice
BitForge Cloud Miner is an entertainment simulator app only. It does not mine real Bitcoin, does not generate real cryptocurrency, and does not provide real crypto withdrawals.
Never send us your crypto wallet private key, seed phrase, exchange password, bank details, payment OTP, or any other sensitive financial credential.
Frequently Asked Questions
Is BitForge Cloud Miner real Bitcoin mining?
No. BitForge Cloud Miner is an entertainment simulator app. It does not perform real Bitcoin mining and does not connect to real mining hardware or mining pools.
How does the 1-hour mining session work?
You can start a simulator mining session. When the session is complete, the app shows a collect button. After collection, virtual SETS are added to your in-app simulator wallet.
What are SETS?
SETS are virtual in-app simulator points only. They are not Bitcoin, not cryptocurrency, not cash, and not withdrawable real-world money.
What are game points?
Game points are virtual points earned from mini games. You may convert them into virtual SETS inside the app according to the app’s internal conversion system.
What are boost plans?
Boost plans are monthly subscription features that increase simulator earning speed inside the app. They do not create real mining power, real crypto, or guaranteed income.
Can I withdraw SETS as BTC?
No. Withdrawal requests are simulator demo records only. The app does not send Bitcoin, cryptocurrency, cash, bank transfers, or wallet transfers.
Why do I see ads?
We may show ads through Google Ads / Google AdMob to support the app. Ads may be personalized or non-personalized depending on your consent, device settings, region, and applicable law.
How do I delete my account?
Open the app, go to Settings, and use the Delete Account page if available. You can also contact support at dishamonapara1401@icloud.com.
How do I request privacy help?
Email us at dishamonapara1401@icloud.com with the subject “Privacy Request” and include your registered email address.
Support Categories
- Account login or Firebase authentication issue.
- Simulator mining session issue.
- Game points or SETS balance issue.
- Boost subscription purchase or restore issue.
- Ads or consent issue.
- Privacy policy or account deletion request.
- Bug report or app crash report.
Useful Links
Google Privacy Policy: https://policies.google.com/privacy
How Google uses data from partner apps: https://policies.google.com/technologies/partner-sites
Response Time
We try to respond to support messages as soon as possible. Response time may vary depending on message volume, weekends, holidays, and the complexity of the issue.
Developer
BitForge Cloud Miner is operated by Disha Monpara as an individual developer.
Email: dishamonapara1401@icloud.com